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Next, you might want to:

  • Create your first knowledge base article - Click "Create" and select a "How-to" or "Troubleshooting" article.
  • Customise the home page - Click "Edit" to get started. Include useful information like what users can expect to find in this knowledge base, frequently asked questions and links to other resources.



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Frequently asked questions

  • Add links to popular how-to and troubleshooting articles.
  • Highlight important documentation.

Need more help?

  • Link to resources such as your service desk, questions & answers or a forum.
  • List contacts for getting additional help.

Other resources

  • Include links to relevant external sites and services.
  • Add other helpful information.




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